Return and Refund Policy

At Trends of Delhi, we want you to be delighted with your purchase. If you are unhappy with your order, we offer a hassle-free return and refund process, subject to the following terms and conditions.

Eligibility for Returns

- You can initiate a return request within seven days of receiving your order.
- The item(s) must be unused, unworn, unwashed, and in their original condition with all tags attached.
- The item(s) must be returned in their original packaging.
- Certain items, such as innerwear, socks, and customized or personalized products, are not eligible for return due to hygiene and safety reasons.

Return Process

1. Contact our customer support team within seven days of delivery to initiate the return process.
2. Provide your order details, including the order number and the reason for return.
3. Our team will assist you with the return procedure and provide you with a return shipping label, if applicable.
4. Pack the item(s) securely in their original packaging, including all tags and accessories.
5. Affix the return shipping label to the package and drop it off at the nearest courier pickup point or schedule a pickup as directed by our customer support team.

Refund Process

- Once we receive your returned item(s), our quality control team will inspect them to ensure they meet the return criteria.
- We will initiate the refund process within 3-5 business days if the return is approved.
- The refund will be credited back to your original mode of payment.
- For Cash on Delivery (COD) orders, the refund will be processed via bank transfer using the account details you provided.
Please note that, depending on your bank's processing time, it may take up to 7-10 business days for the refund to reflect in your account.

Shipping Charges

- We will cover the return shipping charges if you return an item due to a manufacturing defect, incorrect product, or any other reason that is our fault.
- If you return an item due to a change of mind or any other reason that is not our fault, you will be responsible for the return shipping charges.

Refund Amount

- If the return is approved, you will be refunded the total amount paid for the item(s), excluding shipping charges.
- The refund amount will be adjusted if you receive promotional discounts or offers on the returned item(s).

Exceptions

- We reserve the right to refuse returns or refunds in cases where the item(s) have been damaged, altered, or used by the customer.
- In case of discrepancies or disputes, Trends of Delhi's decision shall be final and binding.

Customer Support

If you have any questions or need assistance with the return or refund process, please get in touch with our customer support team:

- Email: trendsofdelhi@gmail.com
- WhatsApp: +91 8800117609
- Phone: +91 8800117609

We value your feedback and strive to provide the best possible shopping experience. If you have any concerns or suggestions, please don't hesitate to contact us.